About Jill....
I help luxury wellness brands bridge the gap between clinical expertise and impeccable guest experience.
Who I Partner With...
I provide operational, brand narrative, and standards strategy for leaders in:
I partner with luxury spas, resorts, and wellness organizations to align operational excellence, guest experience, and brand narrative with global standards. Drawing on decades of experience in spa leadership, accreditation, and wellness strategy, I help organizations make confident decisions, maintain credibility, and deliver experiences that stand out at the highest level.
Why Work With Me
I partner with luxury wellness brands, resorts, and standards organizations to ensure that guest experience is embedded across every layer of the business — from operational standards and team culture to service design and brand narrative.
With over 20 years as a Registered Massage Therapist, educator, Spa Director, and wellness advisor, I understand not just what a 5-star guest experience feels like, but what it takes operationally and strategically to make that experience consistent, seamless, and authentic across the entire organization.
Signature wellness methodologies only scale when they are translated into credible standards, aligned operations, and cohesive team practices. My work bridges operational rigour, compliance, and brand storytelling so that every touchpoint — services, staff interactions, and environmental cues — reflects your brand’s promise and creates meaningful, lasting impact for guests.
When standards are clear, teams are aligned, and experiences are authentic, your brand doesn’t just attract guests — it cultivates trust, loyalty, and a legacy of excellence in the luxury wellness market.
My Approach...
Intentional. Insightful. Operationally Grounded.
Operational Research That Reveals Your Edge
I analyze your business, team, and operational protocols to uncover what makes your wellness offering distinctive, then translate it into scalable, high-integrity standards.
Immersive Discovery That Captures Your Essence
I work closely with you and your team to understand the heartbeat of your brand and organization, ensuring every process, interaction, and experience reflects your values and vision.
Strategy That Aligns and Scales
Every operational decision, service design, and team practice is guided by a strategic blueprint — aligning standards, guest experience, and brand narrative so that your excellence is felt consistently across every touchpoint.
It’s part clinical insight, part professional intuition, and entirely focused on making your brand’s operational and experiential excellence tangible, repeatable, and credible.